To our Valued Partner
We hope you are in good health and have put in place your Business Continuity Plans. These are trying times. It is only by supporting each other that we will prevail.
At Billy Craig, we pride ourselves on our ability to offer you, our clients, consistent service even through the most difficult of times. With this in mind, we have taken steps to ensure our services to you continue uninterrupted.
To ensure that we protect both our team members and our clients we have put in place a new “work from home” structure which began this week. We are sure we will be able to support you, our valued client, during this period. We are maintaining a small team at our offices to support the full functioning of the organisation.
During this period, we encourage you to conduct your business via email and by phone as we practice social distancing. We have created a dedicated email for incoming electronic communications. Please send emails to eteam@billycraig.net and utilize the Real Time Gross Settlement (RTGS) and Wire Transfer electronic platforms for policy payments. You will receive a confirmation email and our E-Team members will ensure your email is directed to our team members for quick action.
To our Corporate clients, we would like to take this opportunity to remind you of the opportunity to conduct business with us online:
- Filing claims via our Claims Portal.
- Managing your Employee Benefits Program through our HRM/Employee Benefits Portal.
If you have not as yet signed up for these features please do so now. They will make your life easier and your business more efficient.
For our individual clients, we will shortly be launching our online motor insurance portal so that you can purchase insurance with us without ever having to step into our offices.
We may well encounter some hick-ups along the way so we ask for your understanding because this is an unprecedented economic and social environment.
If you have trouble reaching your Account Executive or Key account Manager please note contact numbers below.
We are not able to put a specific timeframe to this new way of doing business as we are not in a position to ascertain exactly how Covid-19 will affect our great little country. We are monitoring the situation and will provide timely updates as things change.
Take Care & Be Safe.
William
Brick and Mortar
Kingston Team
876-929-1982/3
Brick and Mortar
Mobay Team
876-952-5070/1
WCraig CEO
