Senior Risk Manager, Karlene Maye, is charged with maintaing and growing a healthy portfolio for Billy Craig’s operations in Western Jamaica. Financial Services Commission (FSC) certified as a salesman for property, motor, liability, marine and pecuniary insurances, Karlene is currently pursuing certification as a Chartered Insurance Professional with the Insurance Institute of Canada. Her pursuit of professional designations enhances her many years of practical experience. However, Karlene’s first love is customer service. In her role, she focuses on fostering solid client relationships that help to maintain Billy Craig’s high retention rate. She consistently exceeds her targets for customer satisfaction, and is described by her colleagues as kind and outgoing. Her infectious personality has been a magnet for clients throughout her 25 year history at Billy Craig. Even after so many years, Karlene maintains a fresh excitement in her ability to provide risk transfer solutions through diverse markets. She believes relationships are the most important element of both work and life, and her work at Billy Craig reflects the high value she places on connecting with others.