As the Head of Broking Operations, Pete Walker plays a key role on Billy Craig’s executive management team. While he is involved in all aspects of the business, Pete’s primary focus is leading both the sales and operations teams to ensure the highest level of service. He also sees to it that all customer needs are matched with the products that will provide the best solutions for their needs. One of his greatest achievements at Billy Craig is the spearheading of the development and launch of the company’s first web portal. The portal’s aim is to enable a heightened customer experience through more efficient and speedy access to the information and services clients need to manage their policies and claims. It is a game-changer for the Jamaican market. Pete employs his strong industry knowledge, sharp service management skills and technology savvy in the creation of surefire solutions to improve customer service and team efficiencies. He is always ready to take on any opportunity to improve processes and step up insurance standards. He carries with him nearly two decades of experience in the insurance industry, and has an advanced diploma in insurance from the Chartered Institute of Insurance, London.