As the second generation CEO of Billy Craig Insurance Brokers, William Craig has adopted his father’s values of hard work and impeccable customer service. William is the company’s strategic lead, and ensures his team consistently provides excellent service and achieves its key performance indicators. William has been with Billy Craig for some 25 years, and credits his late father’s tried and true advice, alongside years of industry experience, as cornerstones of his ability to continue the path of Billy Craig’s growth. William keenly remembers his father, William Craig Snr., the founder of Billy Craig, telling him, “Son, work hard and ensure your clients are always satisfied”. Those words are deeply ingrained in every aspect of William’s work. Described as a passionate leader, he prides himself on his ability to formulate innovative solutions for his clients. He uses a similar creative approach to ensure his team is fully equipped with above standard resources to best serve their clients. For William, a personalised approach to client satisfaction is the most vital component of the Billy Craig customer experience. He believes that Billy Craig’s most significant achievement is its customers, some of whom have been on board since the company’s inception, over 50 years ago. This, he says, speaks to the magnitude of effectiveness that is unique to the Billy Craig way.
 

Employee Benefits Manager, Loretta Anderson, has been with Billy Craig for over 8 years. Within her role she has overseen the significant growth of the Employees Benefit portfolio, resulting in an overall expansion of the department and an increase in value-added benefits for Billy Craig clients. Under Loretta’s guidance, Billy Craig now facilitates its clients with wellness fairs, employee education sessions, on site administration and the Billy Craig Blue Card. With the Billy Craig Blue Card under her remit, Loretta is responsible for providing enhanced value options for clients’ healthcare needs. Loretta’s leadership has helped to position the Employee Benefits Department at the top of its class, and the department has won numerous business awards from industry partners over the past several years. Described as quiet, yet determined, Loretta is always in pursuit of the department’s next big goal. Her people-oriented style of serving clients and her willingness to be an innovator, make her a highly appreciated member of the team. Loretta holds an MBA with a concentration in International Business Management and is a Chartered Life Underwriter. Her accolades, achievements and tenacity have made Loretta a key player in Billy Craig’s sustained success.
 

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Senior Risk Manager, Karlene Maye, is charged with maintaing and growing a healthy portfolio for Billy Craig’s operations in Western Jamaica. Financial Services Commission (FSC) certified as a salesman for property, motor, liability, marine and pecuniary insurances, Karlene is currently pursuing certification as a Chartered Insurance Professional with the Insurance Institute of Canada. Her pursuit of professional designations enhances her many years of practical experience. However, Karlene’s first love is customer service. In her role, she focuses on fostering solid client relationships that help to maintain Billy Craig’s high retention rate. She consistently exceeds her targets for customer satisfaction, and is described by her colleagues as kind and outgoing. Her infectious personality has been a magnet for clients throughout her 25 year history at Billy Craig. Even after so many years, Karlene maintains a fresh excitement in her ability to provide risk transfer solutions through diverse markets. She believes relationships are the most important element of both work and life, and her work at Billy Craig reflects the high value she places on connecting with others.

Ian Miller has been the Managing Director at Billy Craig for more than 25 years. He has over 40 years experience in the insurance industry, including international experience with Eagle Star Insurance Company (UK). Having served as a senior manager for Billy Craig under both its founder, Billy Craig, and his son, William Craig junior, Ian has a keen sense of the heart of the company. This understanding of Billy Craig’s foundation and the vision for the company’s legacy, coupled with his broad depth of industry experience, make Ian an ideal leader on Billy Craig’s team. A man of high standards and professionalism, Ian is often affectionately referred to as the encyclopaedia of the office. Ian seeks to ensure Billy Craig is an inspiring and invigorating place to work, while holding the team to the highest industry standards. He has sound technical skills in all areas of insurance and handles some of Billy Craig’s largest accounts. The company benefits from his wealth of experience in broking and underwriting. Ian is one of few insurance professionals in Jamaica who are Fellows of the Chartered Insurance Institutes of London. He also holds the role of Billy Craig’s Chief Operations Officer. His technical and leadership skills have helped to make Billy Craig Insurance Brokers the broker of choice amongst Jamaica’s corporate clientele.
 

Human Resource and Compliance Manager, Marilyn Wong, revels in the excitement of nurturing employee growth at Billy Craig. Investing in their training and development, the company is committed to employee satisfaction at all levels. She ensures that employees are placed in the roles most suited to them and that they receive the right training, in order to succeed. She, thereby furthers the company’s overall productivity and ability to meet its objectives. Her warm personality and excellent listening skills make Marilyn the ideal person to put team members at ease and bring out the best in them. Her accreditations Business Administration, Human Resource Management and Organizational Behaviour back up her more than a decade of experience with Billy Craig. With full responsibility for Billy Craig’s Anti-Money Laundering Programme, Marilyn sees to it that the company is always compliant with established standards and procedures. Her role is a critical one in realizing Billy Craig’s vision “To Be the Broker of Choice.” By ensuring each of the company’s team members get the support they need, she helps them deliver impeccable service and sustain a positive company bottom-line. Marilyn gets most excited when she sees how employees blossom and grow through the company’s ongoing training and development programme.

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As the Head of Broking Operations, Pete Walker plays a key role on Billy Craig’s executive management team. While he is involved in all aspects of the business, Pete’s primary focus is leading both the sales and operations teams to ensure the highest level of service. He also sees to it that all customer needs are matched with the products that will provide the best solutions for their needs. One of his greatest achievements at Billy Craig is the spearheading of the development and launch of the company’s first web portal. The portal’s aim is to enable a heightened customer experience through more efficient and speedy access to the information and services clients need to manage their policies and claims. It is a game-changer for the Jamaican market. Pete employs his strong industry knowledge, sharp service management skills and technology savvy in the creation of surefire solutions to improve customer service and team efficiencies. He is always ready to take on any opportunity to improve processes and step up insurance standards. He carries with him nearly two decades of experience in the insurance industry, and has an advanced diploma in insurance from the Chartered Institute of Insurance, London.
 

Pauline has over twenty five (25) years experience in the Insurance Industry, having worked in the Employee Benefits Department of a leading Life Insurance Company, and Claims Department at two major Insurance Brokers. She holds a designation of Chartered Insurer from the Chartered Insurance Institute in London (ACII), Fellow of The Life Management Institute (FLMI) designation, and is a Certified Customer Service Trainer.

Billy Craig’s Sales Coach, Andrew Grant, brings years of sales leadership experience to the team. He joined Billy Craig in 2016 and has helped to bring renewed focus to the company’s sales drive. Andrew leads a team of risk managers, ensuring that their best competencies and expertise are delivered for optimum client satisfaction. In order to maintain the highest standards within his team, Andrew continuously expands their skills and perspectives through coaching, mentoring, training, establishing targets and monitoring performance. He encourages his team to be innovative in lead generation and conversion with an eye to always outperforming the competition. He is an overachiever with the energy and enthusiasm to achieve optimum team performanc. Since joining, Andrew’s die hard spirit and professional skills have helped the company realize marked growth in sales. He instills confidence in his team by empowering them to think big and push the envelope to deliver the best customer experience.
 

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Optimism is not a word often associated with insurance – an industry where uncovering potential challenges and liabilities is part of its core mandate. Yet, for Risk Manager, Angela Brown, her work fuels her positive outlook daily. Having first stepped into the insurance industry in1986, Angela is highly experienced and has many certifications under her belt. This includes the distinction of Associate of the Chartered Institute of Insurance of London. Her expert skills in client services and new business development are key in her ability to build and maintain an ever-growing customer base. Working closely with underwriters, her astute knowledge of clients’ challenges is the foundation of her ability to effectively negotiate terms and conditions that consistently fulfill their needs. Angela believes in the positive value that the right protection brings. She passes this belief on to her clients, whose trust is reflected in a 95% customer renewal rate. In all her client interactions, Angela is determined to maintain a consistent and positive approach, ensuring that all queries are acted on promptly and customers are always satisfied. Angela is inspired by the company Chairman’s passion for serving his clients. She mirrors his enthusiasm in all areas of her work, and is proud to be a part of the Billy Craig team.
 

As Risk Manager at the Kingston branch, Latina Faulkner is responsible for proactively guiding her clients through their risk assessments and insurance options. She integrates new clients into the company’s system for the growth of its portfolio, and maintains client relationships with the goal of continually fostering an atmosphere of client confidence. Latina brings with her a zeal for innovation, strong technical skills and proven strategies for effective team work. Her colleagues describe her as fiercely optimistic. She sees setbacks as opportunities to learn and grow, and enjoys searching for creative solutions to any challenge. With a 15 year tenure at Billy Craig, she continues to advance and make notable achievements in the company. Latina delights in helping clients develop effective strategies for protecting their organization and leveraging their unique strengths.
 

Risk Manager, Sheree McIntosh, has 15 years experience in the insurance industry. Many of these years have been with Billy Craig. She is licensed by the Financial Services Commission to sell both health and life insurances. In her current role, she takes responsibility for market development, building solid client relationships and exceeding their expectations. Sheree is a keen negotiator who enthusiastically represents clients’ interests for insurance benefits and claims. As per the Billy Craig way, Sheree likes to win for her clients. She is most proud of her role in developing the Business Processing Industry Association of Jamaica (BPIAJ) and building specialized plans for BPO clients.